Refund and Returns Policy

Return & Refund Policy — RoidBuy.com

Last Updated: August 13, 2025

At RoidBuy.com, we aim to provide every customer with authentic, lab-tested performance enhancement products in perfect condition. Due to the nature of our products, we have strict guidelines for returns and refunds to ensure safety, compliance, and fairness.

1. Eligibility for Returns

To be eligible for a return:

Products must be unopened, unused, and in their original sealed packaging.
Requests must be made within 7 days of the delivery date.
Proof of purchase (order number, invoice, or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for:

Opened, used, or tampered products
Products damaged due to improper storage after delivery
Items purchased from unauthorized resellers or third-party sites
Clearance or final-sale items

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

Your order number
Clear photos of the product and packaging
A brief explanation of the issue

We will arrange for a replacement or refund at no extra cost to you.

4. Refund Process

Once your return is received and inspected, we will:

Notify you of approval or rejection
Process approved refunds within 5–10 business days
Issue refunds to your original payment method

Note: Shipping costs are non-refundable unless the return is due to our error. Customers are responsible for return shipping unless otherwise approved.

5. Lost or Missing Shipments

If your package does not arrive within the estimated delivery time:

Contact our support team so we can investigate with the courier
If confirmed lost, we will issue a replacement or refund based on our delivery guarantee

6. How to Initiate a Return or Refund

Please include your order number, contact details, and reason for the return.